Frequently Asked Questions (FAQs)
Ordering
How do I place an order?
You can place an order by browsing our product collection, selecting your preferred items, and contacting our sales team or an authorized dealer. Our team will assist you with product selection, pricing, and order confirmation.
Can I order in bulk for a residential or commercial project?
Yes. We cater to homeowners, contractors, architects, interior designers, and developers. For bulk orders or project inquiries, please contact our sales team for customized solutions and pricing.
Can I modify or cancel my order?
Order modifications or cancellations may be possible before the order has been processed or dispatched. Please contact our customer support team as soon as possible for assistance.
How can I check the status of my order?
Once your order is confirmed, our team will provide updates regarding processing, dispatch, and delivery. You can also contact customer support for the latest status.
Delivery
Where do you deliver?
We deliver to most locations across our service regions through trusted logistics partners. Please contact us to confirm delivery availability for your location.
How long does delivery take?
Delivery timelines vary depending on product availability and destination. Estimated delivery details will be shared at the time of order confirmation.
Are delivery charges applicable?
Delivery charges may vary depending on the order value, location, and delivery requirements. Our team will inform you of any applicable charges before your order is finalized.
What should I do if my order arrives damaged?
Please inspect your shipment upon delivery. If you notice any damage, report it immediately to the delivery personnel and contact our customer support team with photos of the damaged product.
Installation
Do you provide installation services?
Installation services may be available in selected locations through our authorized partners. Please contact us to check availability in your area.
Can any plumber install Khengar Bath Fittings?
Yes. Our products are designed for standard plumbing installations. However, we recommend using experienced or authorized professionals to ensure optimal performance.
Do you provide installation guides?
Yes. Product-specific installation instructions are available with our products. Our support team can also assist you with installation-related queries.
Warranty
Are Khengar Bath Fittings products covered under warranty?
Yes. Our products are backed by a manufacturer’s warranty against manufacturing defects. Warranty coverage varies by product category.
What does the warranty cover?
The warranty covers manufacturing defects under normal residential use. It does not cover damage caused by improper installation, misuse, accidents, unauthorized modifications, normal wear and tear, or improper maintenance.
How do I make a warranty claim?
To submit a warranty claim, contact our customer support team with your proof of purchase, product details, and photographs of the issue. Our team will guide you through the inspection and resolution process.
Is proof of purchase required?
Yes. A valid purchase invoice or receipt is required for all warranty claims.
Who can I contact for support?
Our customer support team is happy to assist with product information, orders, installation guidance, warranty claims, and after-sales service. Visit our Contact Us page or reach out via phone or email during business hours.
